Returns & Exchanges:
We have a 30 day return & exchange policy.
Returns to Good Air Team, the name of our company, for a K9 Mask® are available for products sold on the K9mask.com website. If you purchased your K9 Mask® through other retail or online sources you must return the product to the store where it was purchased.
To be eligible for a refund, your item must be in a similar condition to being new. We know you are going to try it on your dog and dogs are messy. Dogs are fidgety so we understand it might not be 100% perfect when you return it. Please include the original packing slip for your order, or a written note including the order #, about wanting a refund for your purchase. All clearance 'scratch and paw' sales are final. No refunds or exchanges are available for clearance item purchases.
If you need to exchange a size please return the product with the original packing slip, or a written note including the order #, about the new size you are requesting for exchange.
How to Return Your Product for a Refund or Exchange:
Please include the original packing slip, or a note with your name, order #, and reason for your refund or exchange. If you are requesting an exchange for a size indicate the new size and current shipping address in your note.
You are responsible to pay for the shipping cost of your product for a refund or exchange to our office.
Good Air Team
8911 Bridgewood Trail
Austin, TX 78729
The original order shipping costs are non-refundable. You should consider using a trackable shipping service to verify delivery of the return to our office.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund or exchange will be processed. A credit will be applied to your original method of payment within several days for all refunds.
Late or Missing Refunds (if applicable)
If you have not received a refund after returning your purchase please contact us at firstname.lastname@example.org.
Questions? Call or Text Us.
Questions? Email Us.