Returns and Exchanges
We have a 30 day return policy.
Returns to Good Air Team, the name of our company, for a K9 Mask are available only for products sold on the K9mask.com website. If you purchased your K9 Mask through other retail or online sources you must return the product to the store where it was purchased.
However, if there is a malfunction with the product WE WANT TO KNOW. Please communicate the issue with us at firstname.lastname@example.org so we can help you fix it.
To be eligible for a refund, your item must be in a similar condition to being new. We know you are going to try it on your dog and dogs are messy. We get it, dogs are fidgety so we understand it might not be 100% perfect when you return it. We will do our best to get you a full refund.
Exchange Size - "Oops, I Got the Wrong Size"
We replace items if they are defective or you purchased the wrong size. If you need to exchange it please return it to us with a written note including the reason for the return or size exchange. Please include your current shipping address if requesting a size exchange.
To return or exchange your product, you should pay for the shipping cost and mail it to:
Good Air Team
8911 Bridgewood Trail
Austin, TX 78729
You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs are non-refundable. You should consider using a trackable shipping service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund or exchange will be processed. A credit will be applied to your original method of payment within several days.
Late or Missing Refunds (if applicable)
If you have not received a refund after returning your purchase please contact us at email@example.com.
Questions? Call Us.
Good Air Team - (877) 364-6275
Questions? Email Us.